Freight Shipping Policy:

• Delivery Process

• After we receive a freight order, it takes 1-3 business days to process the order and prepare for the shipment. Please be patient with this process, as our warehouse needs to pack your items properly to protect them during the transit. After the order is picked up by the freight company, we will email you tracking information.

• When the shipment is in your area, the freight company will call you to set up a delivery appointment. As the freight company delivers multiple orders on each day, they are only able to decide on a specific date but not able to narrow down the time window.

• Please inspect your item upon delivery in presence of the delivery team, at least in general. Please note on the bill of lading for anything you notice that is unusual or damaged and keep a copy of the paperwork. Contact our customer service right away if assistance is needed. Even if the box has no sign of serious damage the customer is still responsible to inspect the item prior to sign the delivery receipt.

• In case of damage in transit, return and replacement are only eligible when proper notations are made to the Bill of Lading. Please keep your original packaging for 30 days, and the item will need to be wrapped and packaged properly in case of replacements. All damage claims sent to our returns and replacement departments must be accompanied by a picture of the damage.

• Contact 1-877-5-STAGE3 with any questions