These guys have my business for years to come
by Mark Hochstedler
Mesa, AZ
June 29, 2010
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Stage 3 Motorsports shipping and return info
Return Policy:
If you wish to return an item you purchased from Stage 3 Motorsports, you should give us a call, 1-877-5-STAGE3, for return authorization. In order to be eligible for a refund or replacement part, all returned items must be in new condition and in the original box.
Stage 3 Motorsports will refund you for the returned item, less the actual outgoing shipping cost and a 15% restocking fee.
We only refund items bought on "Clearance" with in-store credit.
Stage 3 Motorsports will NOT accept parts that have been installed, painted, altered, or damaged by the customer.
We do NOT accept: wheels and/or tires that have been mounted, Diablosport tuners, SCT products, or special order items (for example: Painted Parts, Superchargers, Long Blocks, Short Blocks, Crate Engines).
We do NOT accept returns more than 30 days after shipping the order.
The customer is responsible for making sure the parts will work on his or her car before purchasing. If you have any questions about what will and won't work on your car, give us a call, 1-877-5-STAGE3. Our staff are more than happy to advise you on compatibility and fitment issues.
Stage 3 Motorsports is not responsible for any labor costs that accrue as a result of installing incompatible or defective parts. We strongly recommend pre-fitting body parts before painting them.
Payment Policy:
Item must be paid for in full within 5 days of placing an order. We accept Paypal, Visa, and Mastercard.
There is a 3% cancellation fee for orders placed with credit/debit cards.
Any order cancellation must be done over the phone with a Stage 3 Motorsports representative.
Please call us for additional information on payment options 1-877-5-STAGE.
Shipping Policy:
Stage 3 Motorsports offers Free Shipping & Handling on all orders heading to the lower 48 states. The price you see on the product listing is the price you pay to have it delivered to you door. Tax will be added to any orders shipped within Arizona.
We use FedEx ground for our free shipping option, but we also offer FedEx express and freight if you would like to upgrade to overnight or 2 day shipping. If you want to upgrade to faster shipping, give us a call, 1-877-5-STAGE3.
Unfortunately, Stage 3 Motorsports cannot offer free shipping to Hawaii, Alaska, Puerto Rico or Canada at this point in time. If you want to place an order to be shipped to Hawaii, Alaska, Puerto Rico or Canada, just proceed with online checkout as normal, and we will call you with the best shipping price after your order is placed.
We do not ship to APOs. We recommend that service members have their orders shipped to friends or family in the states, and then have them send it on to your APO address.
Stage 3 Motorsports will not require a signature on any package with a retail value under $500. If you want a signature to be required for delivery of an order under $500, you can purchase the optional shipping insurance.
Shipping insurance is $5.00 per order. You will have the option to purchase shipping insurance during the checkout process. Insured orders almost always require that someone sign in order for delivery to be made. If you do NOT buy shipping insurance, your package will not require a signature and could be left outside your door.
Here at Stage 3 Motorsports, we pack every box with care to ensure that every part you order arrives in great condition. In most cases we ship parts in the manufacturer's original box.
If we do not have a product you order in stock, we will place it on back order or have it drop shipped to you directly from the manufacturer. There is no additional charge for drop shipping, it is just something we do to fill your order in the most efficient and timely manner possible. This also means that if you ordered multiple products, you may receive more than one package. You will be notified of any changes to your order's shipping status either by phone or email.
Got a question? Check out our most frequently asked shipping questions: FAQ Page
To review Stage 3 Motorsports' Return Policy please see our Policy Page.
Frequently Asked Questions
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» How do I return a Product?to Return a product you need to call us at 623-434-5277. We will give you an RMA number and issue you a refund minus the outgoing shipping fees that we were charged. We must recieve the product in good shape. » Does My Package Have to Be Signed For?If the item we are shipping is under 500.00 in value your item will not have to be signed for. Sometimes on large boxes or expensive items Fedex requires a signature. If you have to have your package signed for please note that on the order notes section. » If an item is backordered how long before it ships?If we have an item out of stock we have most likely already placed an order with our supplier for the item. We try to fill all back orders ASAP. Most backorders last less than two weeks. If you need a more concrete date please feel free to give us a call. » Freight Shipping PolicyPlease inspect your item upon delivery in presence of the delivery team, at least in general. Please note on the bill of lading for anything you notice that is unusual or damaged and keep a copy of the paperwork. Contact our customer service right away if assistance is needed. Even if the box has no sign of serious damage the customer is still responsible to inspect the item prior to sign the delivery receipt. Once you have signed for an item, and not marked it as damaged, there is nothing we can do to get you a new part.
In case of damage in transit, return and replacement are only eligible when proper notations are made to the Bill of Lading. Please keep your original packaging for 30 days, and the item will need to be wrapped and packaged properly in case of replacements. All damage claims sent to our returns and replacement departments must be accompanied by a picture of the damage. » Do you ship to Canada?We do ship to Canada. Shipping to canada is not free and can not be calculated on our website. We charge all duties, taxes and shipping charges upfront. Please call us for your Canada shipping quote.
» What Quality are the prepainted parts?The quality of paint work is somewhat determined by the quality of the parts. We use PPG base coat, clear coat system. The parts are color sanded and buffed. Some parts may have small pin holes from the urethane molds. We are willing to repaint parts as l
» What is Stage 3 Motorsports Return policy?All items that are returned will need to be in new condition and in the original box. Stage 3 will not refund any payment for a part that has been installed. Stage 3 Motorsports will refund the payment, less actuall outgoing shipping cost. Parts can not be returned after 30 days. Customer is responsible for making sure the parts will work on their car before purchasing. Customer must call for return authorization for parts to be accepted. Parts that are returned in less than new condition will not be accepted by the shipping dept.
Items returned are subject to a 15% restocking fee. Parts that have been installed will not be able to be returned. Items labeled "Clearance" can only be returned for in store credit. If you have any questions about any of our policies please feel free to call us.
Stage 3 Motorsports is not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. All body parts must be pre-fitted before painting.
Returns will not be accepted for any: Wheels that have been mounted, Diablosport tuners, SCT products, special order items(Painted Parts, Superchargers, wheels,tires,long blocks, short blocks, crate engines).
» What is Buysafe? A buySAFE merchant is an online retailer that has:
passed the rigorous buySAFE Inspection Process;
invited buySAFE to monitor their performance daily and
qualified to bond their transactions up to $25000.00 from buySAFE and its surety partners â Liberty Mutual, Travelers, and ACE USA.
» Secure Checkout? We take security very seriously. We also shop online and understand the need to trust the merchant. Stage 3 Motorsports shopping cart is supplied by authorize.net.
Since 1996, Authorize.Net has been a leading provider of payment gateway services, managing the submission of billions of transactions to the processing networks on behalf of merchant customers. Authorize.Net is a solution of CyberSource Corporation, a wholly owned subsidiary of Visa (NYSE: V). » Payment TypesStage 3 Motorsports accespt the following payment methods; Visa, Mastercard, Discover Card, American Express, Paypal, Google Checkout, Check, Money Order, Cash (Local Retail Sales Only). » Order ConfirmationsStage 3 Motorsports does email an order confirmation at the time of the order. We email this even if the order is unpaid or the credit card is declined. Many customers find these in their spam folder because it is the first email from Stage3Motorsports.com. We also email a PDF copy of your invoice once the order has shipped. » Colorado Sales TaxColorado residents will need to report all online sales at the end of the year. Stage 3 does not collect tax from any out of state sale (We are located in AZ). For more information on Colorados new tax laws, go to colorado.gov
» Our StoryStage 3 Motorsports was started in 2003 with a simple webpage selling only Roush Performance Parts. We instantly gained a great customer base, but we were limited by what roush performance offered at the time. To expand the line of mustang products we teamed up with BBK performance parts. BBK helped us to offer a performance line of headers and cold air intakes.
In 2005 Stage 3 signed up to be a Saleen Parts dealer. In just a few short years we have the top saleen dealer in the country. April 2008 saw a new warehouse, larger showroom and the added Installation/Service center. In 2008-2009 Stage 3 Motorsports expanded into a full line of mustang parts and accessories. We still have a huge roush and saleen following, but we havn't forgot about the Mustang GT and Mustang V6 parts.
Our current location has 3 main areas, Retail showroom, Warehouse and install center. We pride ourselves on knowing our products and services. The days of buying from a large box store for specialty mustang products has passed. We specialize in 1979-2012 mustangs. As you can see in our Mustang Project Cars section, we drive mustangs too! We look forward to you stopping by to check us out.
» Wholesale ProgramsStage 3 Motorsports is able to offer a wholesale program to smaller shops and ford dealers. We not distribute all saleen parts to saleen ford dealerships. Call today for info on wholesale accounts - 623-434-5277
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