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Stage 3 Motorsports Inc.'s Return Policy

While we do hope that all of our customers are happy and satisfied with their chosen Mustang or Ford Truck parts and accessories, we know that this is not always the case. Products can be defective, damaged in shipping, not work, or simply not what you really wanted in the first place. Whatever the case, Stage 3 will accept your returns within 60 days of delivery, with a few conditions:

Returns Processing:
To get the ball rolling on your return, please email us at rma@stage3motorsports.com. Please have the original order number for the item you would like to return.

60-Day Returns:
If you simply don't like or no longer need a particular part, then you can return it within 60 days of delivery; orders that are 61+ days past the delivery date cannot be returned. Stage 3 does not charge a restocking fee as long as the item is returned in the 60-day return window and has not been installed. Returns will no be longer accepted over 60 days past the delivery date. Parts must be returned in their original packaging and in new condition. Products that have been installed MAY NOT be returned. Products with custom paint or finishes CAN NOT be returned. We will not cover installation costs, prep costs, painting costs, or any other costs associated with the final installation of a product. Please ensure that your part is correct and will work with your application before installation.

Photographs and Documentation:
If you are returning products because of damage, an inherent defect or because you received the wrong product, then you may be required to provide photographs of the damage or defect.

Lost or Stolen Packages:
Missing packages must be reported to Stage 3 Motorsports within 24 hours following notice of delivery. We do not file missing package claims for packages left outside your door for more than one day. FedEx, UPS, and USPS all offer options for holding a package.

Manufacturers often have limited warranties on parts, and each manufacturer typically requires inspection of the defective part before repair or replacement. If you do return a part for a manufacturer's warranty process, you will be responsible for the temporary replacement of that part, if it's required to keep your vehicle operational. We strongly recommend that you keep your factory parts in the event that there are issues with the parts and accessories that you've ordered from Stage 3. If you are outside of our own 60-day return policy, but still under the manufacturer's warranty period, please contact the manufacturer directly. At that point, the product's manufacturer will solely be responsible for the warranty status and warranty approval of that product. Some manufacturers require parts to be sent back for repair or service and will not send out replacements ahead of time. Normal wear and weathering may not be covered under a manufacturer's warranty. Please check the specifics of your product's manufacturer warranty ahead of time.

Return Shipping:
If you simply do not want or do not need a product that you've ordered, you will be responsible for return shipping. Stage 3 will handle return shipping charges for items that have been mis-shipped, damaged in shipping, or if you've been shipped the incorrect part. For returns in which we issue a return label or call tag, your return label is only valid for 30 days. After the return label expires at the end of that 30-day period, you will be responsible for return shipping. Carefully pack your returned part(s) in the original packaging.

Refund Timeline Expectations:
If you are issued a refund, please keep in mind that it may take up to 10 business days for your payment to show in your bank account, especially if the item you've returned requires inspection, photographs, or testing before a refund can be issued. Inspections may take 1-3 business days alone (not counting return shipping time), and most banks take up to five business days to process credits to their customer's accounts.

Order Changes and Cancellations:
If an item has been sent to an incorrect address due to customer error and needs to be redirected, any resulting redirect fees will be the responsibility of the customer. Orders that have already shipped cannot be cancelled, and you will need to begin our RMA process to have the item returned. It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper deliver or exchanges of products.

Please contact us!
Every return process is different for each of our manufacturers. Make sure to contact us and begin your RMA process before you ship your products back to Stage 3 or the manufacturer. We will give you specific instructions for your return once we have all of the requisite information.

Other Notes on Returns:
  • Off-Road Bumpers: customized off-road bumpers may not be returned, and bumper orders cannot be canceled once they're processed.
  • Wheels and Tire: wheels and tires cannot be returned once they've been mounted and balanced. In the case of oversized wheels and tires, it is your responsibility to ensure fitment on your vehicle. While we try to ensure that we have as much information about various wheel, tire, and lift/leveling fitments, manufacturing variances and other issues may cause problems. Some amount of trimming or other modifications may be required for certain wheel and tire combinations.
  • Headlight and Taillight Condensation: Some amount of condensation in your aftermarket headlights or taillights may occur due to the fact that most manufacturer's include pressure relief vents that allows the headlights and taillights to work properly in different climates and altitudes. Not all condensation-related issues are covered by manufacturer warranties.
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